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Privacy Policy

At Jolen Group, we value your rights and respect your concerns about your privacy. This Privacy Policy describes the types of personal information we may collect about our customers, how we may use and disclose that information, and the measures that we set in place to protect your privacy and personal information.

Your use of this Website constitutes your acceptance of this Privacy Policy and your consent to the practices described below. You are not authorized to use this Website unless you agree with this Privacy Policy.

1. Our Privacy Promise

  1. We respect your privacy and your choices.
  2. We make sure that privacy and security are embedded in everything we do.
  3. We do not send you marketing communications unless you have asked us to. You can change your mind at any time.
  4. We never offer or sell your data.
  5. We are committed to keeping your data safe and secure. This includes only working with trusted partners.
  6. We are committed to being open and transparent about how we use your data.
  7. We do not use your data in ways that we have not told you about.
  8. We respect your rights, and always try to accommodate your requests as far as is possible, in line with our own legal and operational responsibilities.

When you share personal data with us or when we collect personal data about you, we use it in line with this Policy.

2. The Information That We Collect

We may obtain personal information about you on our Website or at offline events. You may choose to provide personal information when you create an account, make a purchase on our Website, subscribe to our electronic newsletter, participate at our offline event or contact us for customer service. The types of information you may provide to us include the following:

  • Name
  • Date of birth and/or age
  • Username
  • Contact information (e.g., postal address, telephone number, mobile number, email address)
  • Payment information (e.g., payment card number, expiration date, billing address)
  • Skincare concerns
  • Content you may provide to us or public information posted on our Website (e.g., photographs, videos, reviews, comments and responses)

3. Use of Information

We may use the personal information that we collect for various purposes, including to:

  • Provide you with products, information, and services;
  • Fulfill and deliver the products and services you request, process transactions and send you related information, including confirmations and invoices;
  • Process payment and access your purchase history;
  • Contact you regarding your purchases;
  • Communicate with you for account management and promotional purposes;
  • Other matters related to your purchases and activities on our website;
  • Conduct, assess and improve our business operation, including: performing data analytics about our products and customers; detecting, investigating and preventing security incidents, fraud and illegal activity; maintaining business systems and records; enhancing the functionality of our Website or making other technological improvements; and remaining in compliance with applicable laws and policies;
  • Ensure the Website displays correctly on your Device;
  • Respond to your comments, questions and requests and provide customer service; and
  • Carry out any other purpose described to you at the time the information is collected.

We may also contract with third-party advertising agencies, including the companies not affiliated with us, to send you information and promotional materials about our products based on the personal information we collect from you.

4. Your Rights

You have the following rights under this Privacy Policy in relation to your information:

Right of Access, Modification and Deletion: You can access your information at any time to review any information that you have supplied. You may modify and delete any information that has been found to be inaccurate during such review.

Please note however that this may affect our ability to provide you with products or services as applicable and may therefore lead to discontinuation of such services or provision of products for which this information was being used for, at our sole discretion.

Security and Confidentiality: We strive to ensure the security, integrity and privacy of your information and to protect your information against unauthorized access or unauthorized alteration, disclosure or destruction. We adopt adequate measures to prevent unauthorized access to your information and have implemented reasonable security practices commensurate to the standards required under applicable law.

5. Disclosures and Transfer

All personal information that we collect is disclosed or transferred only under the following circumstances and to entities/individuals who adhere to same levels of security standards as maintained by us to ensure security, integrity and privacy of your information. Such entities/individuals are identified below:

Disclosures to Affiliates/group companies: We and our affiliates/group companies receive information from and share information with each other for research and development in relation to the provision of the relevant product or service; marketing outreach and advertising relevant products to you; tailoring product offerings for your benefit; driving analytics on how our services are used and improving our services, our affiliates’ services and your experiences using them.

Mandatory Disclosures or Transfers: As required by (a) applicable laws; (b) any judicial or governmental proceeding.

Disclosures or Transfers to Service Providers: We will share information with third parties who perform services on our behalf or to the extent we may be providing any third party services to you.

6. Data Retention

All sensitive personal information collected by us will be retained only so long as it is necessary.

7. Changes to Our Privacy Policy

We may revise the Privacy Policy from time to time. We may not be able to separately notify you of the revisions each time that we make them. We encourage you to check this page periodically for modifications or revisions to the Privacy Policy to understand how it affects the use of your information. We will not be responsible for your failure to remain informed about such changes. However, where required under applicable law, we will obtain additional consent from you for such changes.

8. Contact Us

If you have any concerns or questions in relation to this Privacy Policy, please write to us at